Privacy Policy

Introduction and Commitment

Information We Collect

We collect personal information you provide directly when requesting consultations, submitting inquiry forms, or communicating with our team. Additionally, we automatically gather certain technical information when you visit our website to improve functionality and user experience.

How We Use Information

We use collected information exclusively for providing our property analysis services, responding to inquiries, improving our offerings, and fulfilling legal obligations. We do not use your information for purposes incompatible with those disclosed in this policy.

• • Delivering requested property market analysis services and preparing comprehensive research reports for clients
• • Responding to consultation requests, inquiries, and ongoing communication throughout service engagements
• • Processing payments, issuing invoices, and maintaining financial records as required by law
• • Improving our website functionality, services, and user experience based on usage patterns and feedback
• • Sending service-related communications including appointment confirmations, report deliveries, and important updates
• • Complying with legal obligations, responding to lawful requests, and protecting our legal rights
• • Maintaining business records and internal quality assurance processes to ensure service standards

Information Sharing and Disclosure

We share personal information only with trusted service providers who assist in delivering our services, and only to the extent necessary for those specific purposes. We do not sell or rent personal information to third parties under any circumstances.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and provide mechanisms for exercising them. Contact us to make requests regarding your personal data.

• • Access your personal information we hold and receive copies in commonly used formats
• • Request correction of inaccurate or incomplete personal information in our records
• • Request deletion of your personal information, subject to legal retention requirements
• • Receive your personal information in structured, machine-readable format for transfer elsewhere
• • Object to processing of your personal information for certain purposes including direct marketing
• • Request restriction of processing your personal information under certain circumstances

Information Security Measures

We implement comprehensive technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. While we employ industry-standard security practices, no system is completely secure and we cannot guarantee absolute security.

Data Retention Periods

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on information type and legal requirements.

• • Client consultation records maintained for seven years to comply with business record-keeping requirements
• • Website analytics data retained for twenty-four months to analyze trends and improve services
• • Email correspondence and inquiry forms retained for five years or as long as relevant to ongoing relationships
• • Payment and invoicing records maintained for seven years in accordance with taxation law requirements
• • Marketing preferences and communication consent records maintained until you withdraw consent or request deletion

Upon expiration of retention periods, we securely delete or anonymize personal information unless longer retention is required by law or legitimate business interests. You may request earlier deletion subject to legal constraints.

International Data Transfers

Our operations are primarily based in Australia and we store data on servers located within Australia where possible. However, some service providers may process data internationally. When transferring data outside Australia, we ensure appropriate safeguards are in place.

• • Service providers located overseas are carefully selected and contractually bound to protect personal information
• • We implement standard contractual clauses and other mechanisms to ensure adequate data protection levels
• • Transfers occur only when necessary for service delivery or when you explicitly request such transfers
• • We remain responsible for personal information transferred to third parties and monitor their compliance

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyze usage patterns, and improve user experience. Cookies are small text files stored on your device that help us recognize you and remember preferences across visits. For detailed information, please review our Cookie Policy.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit website functionality and your ability to access certain features or services.

Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or other operational needs. Updates become effective immediately upon posting to our website unless otherwise specified.

• • Significant policy changes will be prominently displayed on our website for reasonable notice periods
• • We will update the last modified date at the top of this policy whenever changes occur
• • Continued use of our services after policy updates constitutes acceptance of revised terms
• • For material changes affecting how we handle your information, we may provide direct notification via email

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information and your privacy rights under Australian law.